Frequently Asked Questions

aeda is a non-custodial digital wallet app that lets you send and receive digital money (EURC stablecoin) across borders — instantly, transparently, and at low cost. Available on iOS and Android.

No. aeda is a software company, not a bank or payment service provider. We build non-custodial wallet software. Any fiat services accessible through the app are provided by licensed third-party partners operating under their own regulatory frameworks.

aeda is built on the Solana blockchain, using EURC — a euro-backed stablecoin issued by Circle — as the digital currency for transfers. Solana provides fast settlement (under 1 minute for wallet-to-wallet transfers) and low transaction costs.

Digital money on aeda refers to EURC — a euro-backed stablecoin issued by Circle, a regulated financial institution. EURC is backed 1:1 by euros held in regulated reserve accounts, meaning each EURC is redeemable for one euro. Unlike volatile cryptocurrencies, stablecoins maintain a stable value pegged to traditional currencies. EURC can be transferred on blockchain networks in under a minute and at minimal cost, without relying on traditional banking infrastructure.

Non-custodial means you hold your own private keys. aeda never stores, controls, or has access to your wallet or digital money. You have full ownership and control over your digital money at all times. We build the software — you hold the keys.

No. Because aeda is non-custodial, we cannot access, freeze, or move your digital money. You hold the only keys to your wallet. We can view on-chain transaction data for compliance monitoring purposes, but we cannot control your assets.

When you create your wallet, you have two backup options. Cloud backup: your private key is encrypted on your device and uploaded to your own Google Drive or iCloud — only you can access it, aeda cannot. Manual backup: write down your recovery phrase and store it somewhere safe offline. Whichever option you choose, never share access to your cloud account or recovery phrase with anyone — whoever has it has complete control over your wallet. aeda cannot access, reset, or recover your wallet under any circumstances.

Unfortunately, if you lose your recovery phrase and lose access to your device, your digital money cannot be recovered by anyone — including aeda. This is the nature of non-custodial wallets. We strongly recommend backing up your phrase securely before using the app.

Your digital money lives on the Solana blockchain — not held by aeda. If the aeda app becomes unavailable, you can recover your wallet using your 12-word recovery phrase in any compatible Solana wallet application. Your digital money is always yours.

Wallet-to-wallet transfers between aeda users typically settle in under 1 minute on the Solana network. Fiat top-ups and withdrawals through our licensed partners may take 1–2 business days depending on the payment method and provider.

aeda-to-aeda wallet transfers have a 0% fee — completely free. Top-ups and withdrawals through fiat partners may have small fees set by those providers. Any applicable fee is always shown clearly before you confirm a transaction.

No. aeda is committed to full transparency. All fees are displayed before you confirm any transaction. Wallet-to-wallet transfers are free. Third-party fees for fiat services are disclosed upfront by the relevant provider.

Blockchain transactions are irreversible by design. Once a transfer is confirmed on the Solana network, it cannot be undone. Always double-check the recipient’s details and amount before confirming any transaction.

Yes, through licensed third-party partners. You can top up your wallet from a bank account or card, and withdraw to a supported bank account. These services are provided by regulated partners — not by aeda directly — and are subject to their terms.

Identity verification (KYC) and AML compliance checks are performed by our licensed compliance partner during onboarding. You’ll complete identity verification within the app before you can send or receive digital money.

Not necessarily. You can receive EURC from other aeda users or fund your wallet from compatible blockchain sources without a bank account. However, fiat top-ups and withdrawals do require a bank account through our licensed partners.

aeda is currently focused on the EU–Armenia corridor and is in early access. We’re expanding to more regions soon. Sign up for early access and we’ll notify you when aeda becomes available in your country.

Yes. aeda complies with GDPR and applicable data protection regulations. Your personal data is stored securely, used only as described in our Privacy Policy, and never sold to third parties. You have the right to access, correct, and delete your data at any time. For details, see our Privacy Policy.

Stablecoins like EURC are designed to maintain a stable value, but they carry risks like any financial instrument. EURC is issued by Circle and backed 1:1 by euros held in reserve. Market, counterparty, and regulatory risks exist. aeda does not provide investment, financial, or legal advice.

Not yet. A physical or virtual card is on our future roadmap. Sign up for early access to be the first to know when card features become available.

If you have a complaint about aeda’s software or services, please email support@aedawallet.com with a description of the issue. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. For complaints related to fiat services (top-ups, withdrawals, identity verification), please contact the relevant licensed partner directly, as these services are provided under their regulatory framework.

You can reach our support team by emailing support@aedawallet.com. We aim to respond within 24 hours on business days. For common questions, check this FAQ page first — your answer might already be here.